Then in the second half, Eric talks to Jesse Zang, CEO of Decagon, ranked #4 on the late stage list in a category that includes some of the most well funded names in enterprise AI, on how agents are replacing call centers, why voice AI is closer than you think, and where the customer experience space is headed in the next three years.
Two of the most exciting under the radar bets in enterprise AI right now, in one episode.
Chapters:
00:00 Rivalries Tease
00:23 ET30 List Reveal
01:52 Why Han Started Mintlify
03:05 What Mintlify Actually Does
04:01 Lego Manual Docs Analogy
07:53 Humans vs Agents Docs
19:08 GEO vs SEO Debate
28:06 Docs Drift Breaks Agents
29:25 Mintlify By The Numbers
31:13 OpenClaw Traffic Shockwave
33:21 Using Docs To Install OpenClaw
35:43 Soul Files And Agent Personality
37:33 Agent Explosion Outlook
46:47 Decagon's AI Concierge
53:41 Proving It's Not a Phone Tree
54:34 Designing the AI Voice
57:01 Personalization With User Memory
57:44 Chat vs Voice Future
01:01:35 Three-Prong Safety System
01:04:22 Duet Overnight Self Improvement Loop
01:06:18 Decagon's Right To Win
01:09:59 Do People Trust AI?
01:11:23 Agent to Agent World
01:15:37 Models Worth Watching
01:20:22 Five Year AI Outlook
#AI #VentureCapital #Startups
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