That's What the Money's For!
Newcomer PodOctober 13, 202100:46:5064.32 MB

That's What the Money's For!

We discuss Coinbase CEO Brian Armstrong's tweets about how the tech press' harsh coverage of CEOs is driving away talent and whether the increasingly critical stories about tech companies is the natural maturity of the industry. We also dive into last year's controversies when national politics spilled into company Slack rooms and whether banning it actually helped improve morale (as Armstrong also claimed). Finally, as top Facebook officials make the media rounds after the whistleblower's testimony in Congress, we disagree on whether getting an interview with a high ranking exec is all that valuable to a beat reporter.



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00:00:05
Welcome. Hey it's Eric newcomer with dead

00:00:16
cat. I'm here with Tom and Katie.

00:00:19
We are going to talk about Brian Armstrong, the coinbase CEO.

00:00:25
He loves to communicate in tweet store but He wrote one.

00:00:31
I think, you know, a year ago, basically talking about politics

00:00:36
and companies sort of right after the black lives matter

00:00:39
protest, trying to Stamp Out, you know, employee Revolution

00:00:43
inside of coinbase. We're going to talk about that

00:00:46
one. Which I think he recently took a

00:00:49
Victory lap on sort of saying that he looks prescient.

00:00:54
And then there's another one from October where he complains

00:00:59
about see Is getting criticized. Tom, do you have it up?

00:01:02
You have a better reading voice and I do or I can read them if

00:01:06
semi some of the link I can do my best priority and then we'll

00:01:10
back our way into the politics ones.

00:01:12
This is from October 5th at Brian underscore Armstrong won.

00:01:17
I do worry that as companies get to be more successful.

00:01:20
The number of attacks from the Press politicians and trolls on

00:01:24
CEOs and rounds of congressional testimony.

00:01:27
Make the job not fun and they leave.

00:01:30
And they leave from burnout Gates page, Bezos dot dot dot.

00:01:35
To America, could be losing some of its best talent from this

00:01:38
America and it has some parallels to what has happened

00:01:42
to successful CEOs in China. You.

00:01:44
Oh my God. Okay, I'll keep going through

00:01:45
this. You didn't.

00:01:47
I didn't read the second one, how could you?

00:01:49
I'm sorry. How could you compare?

00:01:51
What is happening to the CI Master?

00:01:52
Is he talking about like, Jack Ma and, you know?

00:01:55
Yes, yes, he is to set the content.

00:01:57
Like, okay, I'm sorry, I'm sorry, I'm getting ahead of

00:01:59
myself. You don't get moved to how he's

00:02:03
lays it out. You don't get moved to house

00:02:04
arrest in the u.s. No you don't you do not but it

00:02:08
is. I'm not gonna laugh but it is

00:02:11
our own version of it being something that gets me

00:02:13
successful. Yeah, it's American house arrest

00:02:17
is getting a tweet. Putting something that gets to

00:02:20
successful in its place 3 parentheses, which doesn't seem

00:02:23
very American. By the way, for real life course

00:02:27
I'm going to finish this. I swear of course.

00:02:30
Company deserves to have scrutiny and should take an

00:02:32
honest look at what it's doing well, and not well, but the

00:02:35
market solves, a lot of this for us, people vote with their

00:02:38
wallet, choosing what to buy. And the best way to keep flawed

00:02:41
companies in check is to have new startups, come disrupt them.

00:02:44
So how do you build a company today?

00:02:45
That is resistant to demoralizing attacks from

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trolls, the more successful it becomes, I'm not sure.

00:02:51
But here here are a few ideas. First, hire employees, and build

00:02:55
a board of independent thinkers who are insulated from bias,

00:02:58
third-party script in their minds and knock you Late your

00:03:01
supply chain. Second, give customers not just

00:03:04
employees, a sense of ownership crypto is pioneered this?

00:03:08
I think I can stop. Yeah, right.

00:03:09
I mean, we don't, we don't know three simply the enemy

00:03:11
descriptions. Yeah.

00:03:13
Yeah. I mean Facebook would be facing

00:03:15
a lot. Less hate if all their unique

00:03:17
users owned a piece of the network, if people felt like

00:03:20
everyone was growing together, there would be a greater sense

00:03:23
of unity. I just think the last visit,

00:03:25
this is actually not an oncoming why everybody's attacking

00:03:27
Facebook. So I mean Facebook is Clearly a

00:03:31
big subtext of this. I mean, we as the users we need

00:03:36
to do on a piece of the network and we can choose to not use it

00:03:38
anymore. Like so many people have what?

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I mean, I guess I just feel like welcome to being the CEO of.

00:03:46
No, no, Jay P Morgan or Walmart or a Starbucks or any other

00:03:49
company that's based real criticism by politicians

00:03:53
reporters and consumers. I'm not really sure what his

00:03:57
point is and it's not like the people, he chose base.

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Listen Paige had these like have these really tiny short-lived

00:04:04
careers of their companies, because right, if they couldn't

00:04:07
and besos owns the Washington Post, so it he's he's tweeted

00:04:12
before that where said before, you know, CEOs need to have a

00:04:15
tough skin. I mean, yeah, it does.

00:04:18
If this seems like a very San Francisco complaint, you know,

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just like, oh, criticism sucks or at least people that still

00:04:26
live in San Francisco. I complain.

00:04:28
I just think I'm playing it. Was somebody who hasn't really

00:04:30
He looked at any other industry before any other large impactful

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industry, I mean it's almost too easy to attack the logic behind

00:04:39
the first one in that thread about you know, the the not

00:04:43
making it fun anymore. So I almost don't want to spend

00:04:47
any time on it because it's, you know, we're now like a week

00:04:49
almost from that tweet and everyone is just destroyed it.

00:04:52
But the idea of, you know, there being some sort of Market

00:04:55
solution that is opposed to cancel culture was his effective

00:04:59
what he's talking about. Is pretty hysterical because

00:05:01
that's the same thing. I mean the point of cancelled

00:05:03
culture as a concern. No one's forcing it like it's

00:05:06
coming. It's a Grassroots movement.

00:05:09
So if your point is like people can vote with their wallets as a

00:05:12
way to correct, the mistakes that companies or people are

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making dude, that's canceled culture.

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I don't know how else to describe it is.

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You're actually out of a Kind by social media, the very industry

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and very, you know, if he's defending Facebook, I know that

00:05:27
Facebook that allows cancel culture to List there would be

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no cancel culture if there weren't social media.

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Yeah, he wants to make it about the Press clearly and he says

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press politicians and trolls trolls.

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Trolls is a big area, stroll scape word because I feel like

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really it's the public, you know that to some degree, I think the

00:05:46
Press is more Pro. These companies then at least

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the average Twitter user, which is I think the world he's

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communicating he's with Yeah, I mean again this this is like

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just drawing everything back to Twitter.

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I think even journalists will be more critical about companies on

00:06:05
Twitter. It when you actually look at

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their work tends to be fairly even-handed if not pro company,

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a lot of the time. So there's a lot of

00:06:12
extrapolation made unlike what, you know, the public is and

00:06:16
what, you know sentiment is based on their unhappiness on

00:06:19
Twitter, which, you know, dude, just get off Twitter.

00:06:21
It's, it'll say, it sounds like if that's a huge part of your

00:06:24
problem, you can solve that one. Pretty easy.

00:06:26
It is. It seems like his Twitter

00:06:28
specific problem. Like the New York Times is not

00:06:30
writing about coinbase that much like they did a big

00:06:33
investigation into it, but what's keeping it in the

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headlines or what's keeping him? Brian Armstrong's mind.

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Presumably is just people at tweeting.

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I'm right. I saw that.

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Brian chesky is going to be interviewed on axios this

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evening. We're recording this on a Sunday

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in which the snippet that I saw said, you know, they're like

00:06:55
what are the biggest threats? Facing US tech companies.

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This these days and his response was something like the fact that

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the public hates it right now. And I've also seen, you know,

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it's an ex Facebook executive out there talking about how in

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San Francisco, you know, the public or politicians or

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whatever it is, is doing their best to destroy the network

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effects of the city because they hate these companies so much.

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And to me, it's just hard to look at any of these complaints

00:07:21
and not see a, I'm sorry, use the word, but like a wine Enos

00:07:25
on the fact that they're just not.

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Universally agile, aided by the public that there isn't like a

00:07:30
complete sense of agreement with everything they stand for and

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everything they're literally just being treated like every

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other industry. Yeah.

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And people like to like tech companies, right?

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I mean, just I mean, the data is just like a little more people

00:07:43
like thanks Amazon's one of the most trusted organizations in

00:07:47
the world. I was just remarking to my

00:07:50
girlfriend, you know, we were traveling internationally and

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you're dealing with like, terrible, passport

00:07:54
infrastructure and governments and you're like, Oh this the

00:07:57
government doesn't work that well, I mean, even as like a

00:07:59
super cynical Tech reporter, this is gonna get me booed, I

00:08:04
think, but if I had to trust any organization to move me around

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the world, I think it would be Amazon.

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You know, like that? That is my genuine.

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Sincere you a box here but we especially the packaging is

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quite waste. There are few, not

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understanding, why, or how she's like Amazon.

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Like, who do you really trust? You, they need to, like, do some

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sort of logistical feat. Yeah, and still, you know, I

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think we should spend most of our time as press scrutinizing

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Amazon, because that's sort of the basis sumption.

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That Amazon's huge is what we all rely on it.

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It's it's a big part of our society kudos to you.

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You know. I do we really need to say that

00:08:49
all the time like that Simplicity.

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Well reason they get criticism is because they're so big.

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We think because they have power influence, Fluent right?

00:08:57
Do they need a pat on the back to?

00:08:58
It's like you got it. Like, you get the money, you

00:09:00
know? You never say.

00:09:02
Thank you. That's what the money is for.

00:09:04
Yeah. But with also, the most

00:09:05
concerning parts of Amazon, or the part that gets criticized,

00:09:08
the most, by the press or whatever, by critics are things

00:09:11
that usually happen behind the scenes, right?

00:09:13
That their actions taking place in their warehouses or, you

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know, maybe the internal mechanisms of their lobbying

00:09:20
efforts or, you know, hq2 and things like that.

00:09:24
I mean, the reason Facebook probably is the most hated of

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all of these. Companies right now is because

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it's all laid out there in for public view like we as the

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public or participating in it. But also, you know, the

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unhappiness that we see politically socially right now.

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And then the part of it that we have attributed to Facebook is

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just so available. It's in this kind of like public

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view that we can find our anger in it placed.

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Very viscerally. Yeah, we were part of it.

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Yeah. Yeah.

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Where is like, you know, Amazon is probably the least of all of

00:09:54
them. Right there are these cameras on

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just faces the same? Criticism that Starbucks or

00:09:58
Walmart faces, Amazon faces, the criticism of any large employer

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that employs you know a lot of people with varying degrees of

00:10:06
benefits, you know. So it's no it's really no

00:10:11
different than the way that Walmart was criticized a couple

00:10:14
of decades ago. Right.

00:10:15
Let's start by right criticized. Well, Marty Trio for its for how

00:10:19
its scheduled part-time employees.

00:10:20
Basically destroying their lives in order to maximize, like a

00:10:24
scintilla of profit for Starbucks, like there was The

00:10:27
good that came out of that reporting, is that Starbucks

00:10:31
decided that it was worth it, for whatever reason.

00:10:34
I'm not going to get in their heads but it was worth it to

00:10:36
change that system and ultimately it was a benefit to

00:10:38
employees. I think the Amazon is actually

00:10:40
criticized just like any other large corporate employer.

00:10:44
Facebook is different. Facebook is very different.

00:10:47
Yeah because you know better. Well yeah, I think that's a

00:10:50
great distillation of it that Part of the issue with Facebook

00:10:54
and why why it can feel like everybody has an opinion.

00:10:57
Because so much of what they're doing wrong is self-evident.

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Like obviously there's a lot of good reporting on the internal

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workings and we learned some of that and that's all important

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and I don't want to under play that but it does feel like a lot

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of the problems with Facebook you can just consume it because

00:11:13
that Saucy well the problems with face, right?

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Right. Yeah, I do wish like in the in

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the media critiques. Like this is talking about the

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Press first, the the Brian Armstrong thing they were

00:11:28
pivoting around here II do? I wish we would just sort of

00:11:31
like distinguish between like press reporters Gathering new

00:11:36
information, like the stories, you're outlining on Amazon,

00:11:39
where it's like stuff. We don't see where there

00:11:40
actually were people are doing reporting but so much of this

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stuff they hate in the Press is just like yeah, how they

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manifest. At how the reporters behave on

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Twitter, op-ed columns, like I feel like we almost

00:11:53
strategically as the media should get want to get to a

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point where we collapse, op-ed columns into just like that's

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just a person, you know, it's just like those should just be

00:12:03
treated as people and not distinguished as press because

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like they're just mad. They'll like the public members

00:12:10
of the public disagree. With what with what they're

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doing, you know, it's not real but largely yeah, yeah, no.

00:12:18
And this all just seems to be boomeranging from the collapse

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of the mythology that a lot of tech Executives and Venture

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capitalists and people in the industry created over the last

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decade which is that we're going to do big industry, but we're

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going to do it different. We're going to find a way to

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inspire people. Not just to make a lot of money

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by building huge businesses that take over smaller businesses and

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all aspects of Our Lives. Lives.

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We're going to do it with the mission and we're going to do it

00:12:45
in a way that is inspiring. The people that not only work at

00:12:48
the companies but the people that use it and when it comes

00:12:51
down to it, we're now like you know a decade two decades into

00:12:54
that movement. We've seen that everything just

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kind of falls back into place of what you know the trajectory of

00:12:59
big business and you may think you've done it differently and

00:13:02
think you've built a completely new infrastructure like like

00:13:08
social infrastructure around it, but it's it just ends up being

00:13:10
the same thing and you're just going through You know, like

00:13:13
Haiti can probably talk more to this than any of us about like

00:13:16
what kind of happened with the banking industry in 2008.

00:13:19
And obviously it hasn't destroyed, you know, the economy

00:13:22
in the way that that did. But people just lost faith in

00:13:26
you know, the positive aspects of this business and sort of see

00:13:28
it as a an industry. That enriches a lot of people

00:13:31
and that's because it is so embedded in our lives, we can't

00:13:34
write, we can't walk away from JP Morgan or Citibank.

00:13:40
We have to use them. And similarly, You can argue

00:13:43
that social media has also been embedded in our lives.

00:13:45
Like, we don't have to be on Twitter, but again, I've said

00:13:48
this a million times. If you live in a rural part of

00:13:50
the country, almost all of your services are on Facebook.

00:13:53
So your city, Hall's website is a Facebook page.

00:13:57
Your kids Elementary School website is a Facebook page.

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If you want to know what's going on at your church, it's a

00:14:02
Facebook page. So there is a way in which it's

00:14:04
really hard to walk away from a service like Facebook to.

00:14:08
So it's more like how do we change the company because we're

00:14:11
in many ways stuck. Stop with the company.

00:14:13
We aren't the three of us. We can walk away from Facebook

00:14:16
and Instagram but I just wonder where addicts, right?

00:14:20
That's it. And when we when we all quit her

00:14:23
job but it's funny even you don't

00:14:36
have to be on Twitter for it to affect your lives, right?

00:14:39
I mean in our now, trash cans Code, that was recording on

00:14:43
Friday. You know, I always bring up my

00:14:46
mom as like the perfect example of, like my mrs.

00:14:49
Duck tongue. Yeah, as like the American who

00:14:51
is incredibly influenced by the news that she consumes large you

00:14:55
through CNN and I don't know, the chronicle and whatever else

00:14:58
she is. Never been on Twitter.

00:14:59
I think she briefly joined it during the 2016 election because

00:15:03
there was so much talk of it. She's like, what's this about?

00:15:06
And she main account, she got on and she's like, oh no, this is

00:15:09
impossible to use in. This is scary but the opinion.

00:15:12
That get discussed on Twitter, obviously influence.

00:15:16
A lot of the mainstream news and it's almost like Twitter is the

00:15:19
AWS of opinion making like you don't Nest, you don't know that

00:15:22
it's there but it exists as this fundamental infrastructure layer

00:15:26
to the way, the broader World works that opinions are being

00:15:30
workshopped on it all the time to find most basically the most

00:15:34
outrageous opinions, the stickiest ones.

00:15:36
And then you have the ones that then breakthrough and land on

00:15:41
Fox or on you know, MSNBC or whatever, right?

00:15:44
It's like Don Lemon reads Twitter or his producers reach

00:15:47
Twitter and then they help him. Formulate, the talking points

00:15:50
that are going to eat a really stimulate the particular

00:15:53
audience that still watches CNN and and yeah, I think like again

00:15:57
it gets back to the idea that people are unhappy in a lot of

00:16:00
ways right now. And Tech is behind so much of it

00:16:04
just because of the tools and systems that they built, and

00:16:07
these CEOs are going to have to just reckon with that.

00:16:10
Like you can't just blame the press and say Were, you know,

00:16:13
independently writing mean things about them.

00:16:17
And if we just stopped doing it, everyone would feel better.

00:16:19
Well, I think there is actually a good bridge between these

00:16:23
tweet storms in what you guys have been saying.

00:16:26
Because I mean we basically have the tech companies, particularly

00:16:29
Google and Facebook setting themselves up as he's like

00:16:32
world-changing companies and there's nothing that the Press

00:16:36
loves more than when you set high standards for yourself over

00:16:39
the breast and the public, you know, because you'll be measured

00:16:41
against the standards. You Publicly articulate, so then

00:16:44
you're not, you know, it's a backhoe company.

00:16:45
Your this world-changing company you get held by heart high

00:16:48
standards. And then we have Armstrong

00:16:51
coming in and saying, actually, we're a company with a specific

00:16:55
Mission. We shouldn't have politics that

00:16:57
our company and so we're going to we're going to stick to the

00:17:00
mission. We're not everything and

00:17:02
anything. And so then you get this sort of

00:17:05
tweet storm that is definitely maligned by the Press.

00:17:10
I'm sure. I mean, I was super - about I

00:17:12
still have some issues with it that we can expand on, but then,

00:17:16
in a sort of Victory lap, September 30th.

00:17:21
You know, he says, what was amazing was the contrast between

00:17:23
the news, following my post and the reaction from employees.

00:17:27
And people who spoke to me in private while the media reports

00:17:30
were mostly negative and it even spawned some retaliatory and

00:17:34
intellectually dishonest hit pieces, the reaction both from

00:17:36
employees and people I spoke to in private, was overwhelmingly

00:17:40
positive. In fact.

00:17:42
Good. This is, of course, every single

00:17:51
employee, who bothered to say, something to you said something

00:17:54
positive. Yeah, it's amazing how people

00:17:55
during their performance reviews were so complimentary about

00:17:58
these lipids I put in place and I just think like, dude, if

00:18:01
everyone is so complimentary about your policies behind the

00:18:04
scenes, then why do you need the feel the need to in public

00:18:07
defend them, just ignore it, clearly doesn't matter, it's not

00:18:09
reflective of reality. So the fact that he Is taking

00:18:13
this quote-unquote Victory lap. And and I would just like to see

00:18:16
the data behind the positive, because there are ways to

00:18:19
measure these sort of things, right?

00:18:20
Attrition rates to, those go down after you implemented.

00:18:23
These policies, to employee morale, surveys, which I know

00:18:26
we're not the perfect measure, but at least it's something.

00:18:29
Like, if you had pointed to those things I write, I mean, he

00:18:31
says we meeting grown our headcount about 110 percent.

00:18:34
While our diversity numbers have remained the same or even

00:18:37
improved on some metrics, I mean, that's super thin.

00:18:40
Well, that's actually kind of shitty, like, if you It doubled

00:18:43
your employee size and only barely budged on right person.

00:18:45
And that's especially when people are to say that's a big

00:18:48
victory. I just, you know, I I don't

00:18:53
disagree with the, I don't disagree with the idea that it's

00:18:56
good to focus more on were than on.

00:18:59
You know what people are angry about on Twitter, vis-à-vis

00:19:02
politics. I don't think that's a bad

00:19:05
message to an employee base, which is let's spend our

00:19:08
husband, our work hours, working on work, but Why do you why do

00:19:13
you think the Press with? So - at the time and now we're

00:19:16
all just unhappy. I mean it was a say with such a,

00:19:20
you know, tumultuous time I was going to say, it was an

00:19:22
extraordinary time. It wasn't, it wasn't if if we

00:19:26
could rewind and go back to sort of a pre covid moment and if a

00:19:33
CEO, I said I really just think that we're all talking about

00:19:35
politics too much. It's a distraction.

00:19:38
I don't think it would have felt.

00:19:39
I don't think people would have paid much attention.

00:19:41
It just happened to come In this moment, we were dealing with a

00:19:43
global pandemic, sort of this like bizarre.

00:19:49
You know, the sort of like bizarre moment where the

00:19:51
government was had forced us all to stay in our homes which I

00:19:54
think most people could not have conceived of the United States

00:19:56
until that minute. And then like really important

00:20:00
conversations about race that were sparked by one of the most

00:20:03
horrifying viral videos of a person being killed by another

00:20:06
human being that any of us have ever seen in a really long time.

00:20:10
So in that moment to say, I'm just really think that is weird

00:20:14
to talk about politics. Felt weird in that moment we

00:20:17
needed outlets, right? And and yeah, that was one of

00:20:19
the first kind of communal things that had happened since

00:20:22
the beginning of the pandemic. I remember as the protests were

00:20:25
going, it was like that, in Tiger King, right?

00:20:28
We're yeah, exactly. Two, two sides of the same but

00:20:33
but you know what I mean? It was like, no, I'm not being

00:20:36
sarcastic. Things revealed, dark aspects of

00:20:39
our country. Think there's a degree to which

00:20:44
Armstrong never makes the politics tweet storm.

00:20:47
We're still getting to the same place.

00:20:48
Like there's just a nature that movement sort of burn really

00:20:52
hot, and then it's not like he convinced people.

00:20:55
I think that, I mean, obviously, you know, there are some CEOs

00:21:00
who, you know, set policies and cultural norms, that sort of

00:21:03
discouraged employee Revolution. But I do think there's a degree

00:21:07
to which these things just sort of play out and sort of The heat

00:21:12
the heat was going to when I was going to go right down, generate

00:21:15
taking credit for it or not is sort of outside of his control.

00:21:18
I am very empathetic to if it is true that at coinbase and

00:21:22
another company's there were intense and ongoing political

00:21:26
discussions talking about larger, social issues,

00:21:29
International politics, or whatever happening on slack that

00:21:32
actually does sound hellish, that sounds completely

00:21:35
destabilizing for a company and awful venue to do it and we can

00:21:38
maybe explain eighties live with that.

00:21:40
Well, I was going to say, I think I think The Daily Beast is

00:21:43
extensively reported on how happened at the New York Times,

00:21:46
so I can talk about it because it's public, but it was.

00:21:49
No fun is the distraction. Yeah, I'm not.

00:21:54
I'm not weighing in on the veracity of the arguments being

00:21:58
made. I'm not and the legitimacy of

00:22:01
them. I'm not criticize.

00:22:02
My criticizing my colleagues for having strong opinions and

00:22:05
sharing them in slack. I'm just saying that as it

00:22:08
became as I move from slack out into To the public sphere,

00:22:13
through the very dogged reporting of other reporters.

00:22:15
Like Max. Hey, why?

00:22:16
Haven't we hired, Max stuff. Anyway, so that happened, you

00:22:21
were times Ombudsman. It's at Michael Pittman.

00:22:24
It's really hard to argue that. That wasn't a distraction.

00:22:29
I mean, it's impossible to say that it wasn't a distraction.

00:22:33
Yeah. To the tech company.

00:22:34
Specifically part of this is also just inevitable and a

00:22:37
relation to this focus on Mission that we keep coming back

00:22:41
to Is the way that these companies were pitch to.

00:22:44
A lot of people is you can be a part of the change for good in

00:22:48
the world. And if you believe that you're

00:22:50
going to think that everything the company stands for has to be

00:22:53
reflection of all of your social values.

00:22:55
And if you've subsumed yourself to the company's Mission and

00:22:58
your personal mission, then when things are going on in the

00:23:00
world, that's your outlet to express it, like you've now

00:23:04
created like your soul communal, you know spot where these things

00:23:09
can be hashed out. And if you don't have anything

00:23:12
else then like of course it's going to explode on slack

00:23:15
because you've given up all other aspects of your Social

00:23:17
expression technique scented of media companies and Mission

00:23:21
driven company. You know, there's actually a

00:23:24
strong and valid comparison between what's happening in some

00:23:28
Silicon Valley companies, or some startups that were that

00:23:31
consider this themselves mission-driven in some respect,

00:23:35
and it was happening in some media companies.

00:23:37
I'll just keep General. Yeah, because if the companies

00:23:41
Have pitched themselves to their employees as a business.

00:23:45
That also does something for the greater good.

00:23:47
If you're sitting at home thinking a lot about, you know,

00:23:53
protests that are happening around the country in the wake

00:23:56
of George Floyd. We're thinking a lot about the

00:23:58
fact that we are even home trapped in our houses, because

00:24:01
of a global pandemic that we can't understand.

00:24:04
But people have very do varying opinions on whether or not

00:24:07
politicians are able to handle it.

00:24:09
That does speak to a sense of you know outrage and it also

00:24:14
speaks to a sense of what are we doing about it to some level?

00:24:17
I want a company to mission-driven right?

00:24:19
I should be cheering for. If companies want to take on

00:24:22
maybe as a shareholder, I wouldn't but as sort of a member

00:24:25
of the public it's good for companies to take on positive

00:24:29
missions. It's just probably clarify and

00:24:31
everybody involved if it's a narrow enough mission that

00:24:34
people can understand it otherwise you're spending a ton

00:24:36
of time soul-searching about it, all right.

00:24:39
Don't know how was your articulate, like, shouldn't we

00:24:41
as reporters be. Glad that Google at once said,

00:24:45
you know, do no evil because then you can hold them to that.

00:24:47
And that's better than a tobacco company that just says, like,

00:24:50
fuck you or whatever, I don't know.

00:24:53
The, I don't do disagree, or you're like so much on the level

00:24:57
like, oh, the world would just be better if like, profit

00:25:00
revamped. I just got distracted by, like,

00:25:02
the nuclear submarine issue, Espionage issue.

00:25:04
So, I just need to send like to emails really quick.

00:25:08
All right, okay, I can, I Deal with that question?

00:25:10
Yeah, yeah. I mean, Google has been slammed

00:25:12
for y'all. Now, we're at a low low quality

00:25:15
Harvard Business School, like is Mission.

00:25:18
I mean, it may be out of our depth, but that's why I was

00:25:21
trying to frame it or normatively just like, isn't it

00:25:24
good for the public at least if they hold themselves to that and

00:25:26
then we can hold hold them to some level of benevolence.

00:25:31
Yeah, I mean, at some point, everything is just a reflection

00:25:34
of are you happy with the products that you're

00:25:35
participating in and buying let's put like this.

00:25:38
I think it's It's a cheap shot at times for The Press to

00:25:42
anytime something happens that is, you know, moderate to

00:25:46
extremely evil in terms of Google's, you know, actions that

00:25:50
you say home that doesn't sound like, don't be evil.

00:25:52
Like I don't think it's a particularly intelligent way to

00:25:55
cover a company. And I don't know, I mean Eric

00:25:57
you wrote about boober through its most tumultuous period the

00:26:01
cause of some of its tumult. I don't know what the company.

00:26:04
Yeah, there. I don't think it was actually

00:26:07
talks. There's an issue with you.

00:26:09
Their points that we're going to be very big and very good at

00:26:11
what we do, right? Yeah.

00:26:13
I know. I don't think that was a case

00:26:16
where the company sort of oversold, how good it was and

00:26:20
then people were disappointed. I think, you know, just became

00:26:23
so untenable but you know, right as public Revolt.

00:26:28
Yeah. But missions are interesting

00:26:30
because I just think that you can say what you want to be

00:26:34
perceived as all you want, but the actions that you take and

00:26:38
just the industry that you're You're part of and the larger

00:26:40
capitalistic system that you participate in are going to

00:26:43
ultimately take contrived. I don't know.

00:26:45
I mean, like Nike like all these Brands like how what they tell

00:26:48
us about who they are is much? I mean, people aren't like, oh,

00:26:53
Nike is like a brand that manufacture, you know, it is

00:26:57
very much like how they articulate themselves and adds

00:27:00
like, I'm surprised, this is II. Don't think this is your real

00:27:03
view here because what they say about themselves is what people

00:27:07
tend to believe. I think people either like the

00:27:10
products or they don't, you know, I mean people like Amazon

00:27:13
because it gets them their stuff very quickly.

00:27:14
Right? What seems like a reasonable

00:27:16
price Facebook when they like it.

00:27:17
It's because they can communicate with their friends.

00:27:20
Google is like a very good tool to find the stuff that you want.

00:27:23
And with YouTube, you know, an entertainment platform and then

00:27:27
you know, we can go on down the list.

00:27:29
So yeah, I agree. I mean products terribly because

00:27:32
yeah, yeah, and I don't think that necessarily needs to be oh

00:27:35
Apple, we didn't mention mean, apple is like they make stuff.

00:27:38
You'd like, like it's as physical.

00:27:40
Good of any of these things and people think they work well and

00:27:44
they look nice. And I don't think it necessarily

00:27:47
like the fact that these things are are not connected to a

00:27:50
larger Mission necessary needs to be evil.

00:27:52
And and I and and like a sign of hypocrisy.

00:27:54
I just think like for a reporter.

00:27:56
Anytime you're covering a company, you have to, you just

00:27:59
have to move outside of that particular frame pretty quickly

00:28:03
because it's just not that until in intelligent.

00:28:05
Like, when you're talking to sources and, you know, So if

00:28:08
you're covering ghoul, you're like mmm.

00:28:10
That sounds like, that could be kind of easier.

00:28:12
Yeah. Just just isn't isn't that

00:28:14
useful? But I do think that, you know,

00:28:16
like we were mentioning earlier episode, we're just at a period

00:28:19
now where these companies their influence their power is never

00:28:23
at a greater Point than has ever been and the implications of

00:28:26
that are vast, which ties it back to Brian Armstrong's main

00:28:29
problem, being he has to listen to General people on Twitter,

00:28:32
right? I mean, if he was just talking

00:28:34
to his customers, they would have different complaints, then

00:28:37
sort of them, whatever. He's probably feeling when he

00:28:40
opens up his Twitter feed and so then it makes his CEOs get too

00:28:45
much criticism stuff is just like, don't read it.

00:28:48
If you don't want, you don't want to see it, pay somebody to

00:28:51
read it and tell you what, what actually matters, you know.

00:28:54
I it's amazing that our media diets.

00:28:56
I guess shape our brain so much and he even the CEO of, you

00:29:00
know, this huge company is subject to that.

00:29:03
So you know, we're recording this on a Sunday and the VP of

00:29:07
communications at Facebook Look, Nick Clegg, former lib Dem prime

00:29:13
minister. What was he?

00:29:14
He was like a high-ranking, British officials embarrassing

00:29:16
that I don't know the specific name, but, you know, he's making

00:29:19
the rounds and getting kind of browbeaten by anchors at all the

00:29:22
major cable networks over the Facebook whistleblowers,

00:29:25
testimony, that happened last week, and I'm seeing a lot of

00:29:29
complaints by reporters some reporters.

00:29:32
I mean, I can mention, Kara Swisher, specifically, she has

00:29:34
so many followers is very angry that he didn't.

00:29:38
Speak to her. And, you know, the interviews

00:29:40
that Facebook is doing right now are not with the beat reporters

00:29:44
when I say Facebook. I mean, like, you know, zoc and

00:29:46
or Nick Clegg. And people at that Echelon are

00:29:48
not with the beat reporters. It's with these National cable

00:29:53
news figures. I mean, do you think that's a

00:29:55
valid criticism? Do you think it's important and

00:29:59
why they're doing it? I'm sorry, I'm back.

00:30:00
Sorry sorry. I've no, I understand why

00:30:04
they're why they're doing it because they need to make their

00:30:06
appeal to the General Public. Because they're not afraid of

00:30:10
Regulation per se. They're afraid of people like,

00:30:12
you and me no longer using their products.

00:30:15
They're afraid of everybody deleting WhatsApp.

00:30:16
So their appeal needs to go to the world of WhatsApp users.

00:30:21
It doesn't need to go to, you know, the people who read

00:30:25
business process to read Tech, press, they, whether if you're

00:30:29
the I'm not saying I like the strategy and I'm not saying that

00:30:31
I think the strategy is good. I'm just saying I really

00:30:34
understand the logic behind it there.

00:30:36
They need to appeal to your mom too.

00:30:40
Who hates Mark Zuckerberg right now.

00:30:41
Right. And then areas non-defined

00:30:43
reasons so they need to go on. Good Morning America and make

00:30:46
that argument for why you don't have to hate Mark Zuckerberg.

00:30:49
And why the products aren't driving teenagers to kill

00:30:51
themselves and making that argument to like the business

00:30:55
pages of the New York Times or the Wall Street Journal is your

00:30:58
mom reading that know, right. Exactly.

00:31:01
Right. But it's beat reporter or like

00:31:03
as Savvy instead of reporters. I do think it makes sense to

00:31:06
cheer for Facebook to get Give interviews to the most

00:31:09
sophisticated reporters and and yes, they're tactically going to

00:31:14
try to give it to sort of simplistic TV, reporters.

00:31:18
And I don't make sense for a care of.

00:31:21
This is what the rough sea report.

00:31:23
I don't think it's because the teeth, they think, the TV

00:31:25
reporters, don't know what they're doing.

00:31:27
I think they're thinking about the audience sure.

00:31:29
Either way. It's Kara were to do the

00:31:31
interview on Good Morning, America.

00:31:33
I think they would do the interview with Cara if Cara work

00:31:36
to the interview. And you know, like a widely

00:31:40
watch platform on 60 Minutes. I think they would do it with

00:31:44
her, right. But TV is a different kind of

00:31:46
way I can print like print the wind, you still sort of have to

00:31:49
convince her report earlier saying something smart since

00:31:52
it's passing through them. Well II don't think that all TV

00:31:56
is stupid. I don't I just don't agree with

00:31:58
that argument. You're really think it's

00:31:59
audience. I think if you want Tom's mom to

00:32:03
not delete her Instagram account, you're not going to

00:32:05
reach her in the business pages of the New York.

00:32:08
Times you were you were going to reach her on 60 Minutes or

00:32:12
you'll reach her on wherever the hell they've been talking.

00:32:14
You know, if it's a thing, it's more audience and of course, you

00:32:19
know, we saw this, we said a politician.

00:32:21
So funny, because I think your take on this is really different

00:32:23
when politicians to the Eric but we've seen politicians do it as

00:32:26
well. In ways that infuriated me.

00:32:30
Anyway, no, I always said it's good.

00:32:33
I said it was good for them to do ferns but he won't sit for

00:32:36
the Washington Post. It's like what's Or problem

00:32:38
Obama, that sucks. But like I do understand that, I

00:32:42
understand why even if I deeply disagree with it.

00:32:45
Well, I'm politics. I'm were skeptical of a lot of

00:32:49
the beat reporters than on. Well, I remember getting into an

00:32:53
argument about that earlier. Oh, no, sorry, yes, softball

00:33:02
interview. I don't know.

00:33:05
Yeah, is Ashley Parker. You think I'm doing no.

00:33:08
Is it a is? It Tony ROM, you think would

00:33:11
throw those softballs they need to do you, are you telling me

00:33:14
that Tech reporters have a better reputation for not being

00:33:17
softball reporters? And political reporters are

00:33:20
watching in post. I just think, you know, in a

00:33:23
presidential campaign reporters want to frame the story around

00:33:27
the storylines that they're like, breaking news on.

00:33:30
I mean, if you saw enjoy way better student, Do this.

00:33:35
Right. I mean they do but you know I

00:33:37
just believe in some of the criticisms of Facebook more than

00:33:40
I do. Sort of the angles played

00:33:43
against. That's right.

00:33:44
Because you hate it. When people critique Obama has

00:33:47
he worked on his campaign as an intern?

00:33:51
Yeah. But I certainly I believe in

00:33:55
Obama. Like yeah, I'm down here.

00:34:00
Next weekend. We can give Eric work.

00:34:03
Evil. I want be true.

00:34:05
Is to get thoughtful interviews, occasionally.

00:34:09
I think that's good in politics and Tech.

00:34:11
I believe that's important. And I think it's important that

00:34:14
the institutions, whether it's a campaign or the apparatus of a

00:34:18
company respond and engage with reporters, I couldn't believe in

00:34:22
that more strongly, but you're just saying that it's really

00:34:25
unlikely that a political reporter will get anything out.

00:34:28
I just think reporting with them.

00:34:30
Whereas you think that orders? Where's he think a tech reporter

00:34:32
will actually get something out of Mark Zuckerberg sitting with

00:34:34
them? But you don't think that a

00:34:36
political reporter will get something out of, you know, a

00:34:40
politician sitting with them. I agree with.

00:34:43
I think in both cases with Zuckerberg and with a

00:34:47
presidential candidate there, they end up going for like your

00:34:52
get trying to get bad quotes. It's very similar to TV.

00:34:55
I think, what's actually more substantive in a lot of these

00:34:58
cases is that like to press secretary or that the actual

00:35:02
company apparatus is engaging with like the factual responses

00:35:06
and it's not so much. I like a single interview that's

00:35:11
like the most important as as opposed to sort of like good

00:35:14
faith sort of engagement on on the factual reporting.

00:35:18
I don't know you disagree with that.

00:35:21
I just think that that undermines the argument you just

00:35:24
made but I do agree with. I just do.

00:35:29
I think that you're sort of the way that you distinguish me in

00:35:33
the tech press in the political process.

00:35:34
Doesn't really make any sense to me.

00:35:37
I think that anytime you're covering a beat, there are

00:35:42
questions about how you're going to approach.

00:35:44
Tough Quest tough lines of inquiry but I just, I guess I

00:35:49
just don't understand This distinction we make between, you

00:35:54
know, this ability for a tech reporter to really get a lot out

00:35:58
of an interview with Mark Zuckerberg, but that you just

00:36:01
don't think of political reporter could get a lot out of

00:36:03
my Canada but I can, I can I interject here just to ask like

00:36:07
what is get a lot out of in these circumstances and

00:36:10
demeaning because you know, these people are incredibly

00:36:13
coach, the best you could get from them is a slip-up is is a

00:36:16
Mark Zuckerberg actually on Cara's podcast a couple years

00:36:19
back, making a truly awful. Comparison about Lala fala good.

00:36:22
I think, was on purpose. I mean, I write that was right.

00:36:25
Wasn't even a slip-up that was just.

00:36:31
It sounds to me, like, what is that?

00:36:36
Political reporters will get played and that Tech reporters?

00:36:39
No, no. I we're both getting played and

00:36:43
that political reporters, just go for like this sort of like

00:36:45
crass, gotcha, but Tech reporters would never do that.

00:36:49
Oh no, I think they both go for the crash.

00:36:51
Gotcha. I think it's I don't think

00:36:53
there's a huge amount of value. And you know, whether it's a

00:36:55
national news reporter or whatever, you know, like a TV

00:36:58
anchor or morning news anchor or a tech reporter doing the

00:37:01
interview with Mark Zuckerberg. I don't think there's going to

00:37:03
be a lot gain from it other than whatever their coaching allows

00:37:07
for if they're well trained. They will say things that are

00:37:10
kind of meaningless and deflect from the quote, unquote hard

00:37:13
questions. And if they're not well trained,

00:37:14
they'll say something stupid. That makes maybe the new cycle

00:37:17
lasts for a couple days longer but I I just don't like the

00:37:20
great reporting that is come out, that has held Facebook and

00:37:22
all these other tech companies feet to the fire have come not

00:37:25
through these sort of exactly wasn't a woman.

00:37:27
Run interview with Mark Zuckerberg.

00:37:29
Exactly what I see people like care who I respect.

00:37:34
You know and other reporters saying oh they're not giving me

00:37:37
the interview I just think, okay, that's their choice

00:37:40
because they're running a press campaign right now.

00:37:42
Exactly, exactly. And it's so much more from

00:37:44
getting people leaking to you and and, and getting them all

00:37:47
messed up that way. Then like Bitching and moaning

00:37:50
on Twitter about the fact that you didn't get the interview.

00:37:52
I don't care. I don't know if I'd call it

00:37:53
bitching and moaning but I mean because I understand the

00:37:55
frustration when it comes to campaign, reporters are much

00:37:58
more skeptical. It's because a lot of with the

00:38:00
reporters are doing there is saying which stories matter and

00:38:06
that fundamentally the Democratic process is there's no

00:38:08
like super sophisticated version of it.

00:38:11
There's like there's what the elites thinks is important.

00:38:14
There's what regular people think is important to

00:38:16
participating with beat reporters on when reporting

00:38:20
you're giving it up to a certain set of people to say, oh, we're

00:38:23
obsessed with Hillary Clinton's emails or whatever when that's

00:38:26
just their view on what storylines matter the most.

00:38:29
So I'm just much less deferential to campaign

00:38:32
reporters about what stories matter that I am on something

00:38:35
like the justice department or Facebook, where there's a level

00:38:38
of like understanding an organization.

00:38:41
The technicalities where I really do, respect the be

00:38:44
reporters for really having a sophisticated View.

00:38:46
And so I would like to support them and having more.

00:38:49
Information to continue to develop that and I believe in

00:38:53
that sort of elitism, that's my full View.

00:38:57
The elitism of reporters who are very knowledgeable about their

00:39:00
beats, that are not covering specific interest, like an

00:39:03
academic to be but like, I can't paint.

00:39:06
I just don't think you can have that.

00:39:07
Like, sure, if it's like the factual matter of what's

00:39:10
happening on a campaign, do I trust the campaign?

00:39:13
We're, there's more to know on a personal level, but do I trust

00:39:16
them more to decide that the Personnel level stuff of a

00:39:20
campaign, is what we should care about most.

00:39:21
Like should we have written Jimmy, Carter off more as much

00:39:25
as he was because they were sort of.

00:39:27
Of incompetent, or should we have cared more about sort of

00:39:29
the general moral Vector of what he stood for relative to his

00:39:33
opponents? Like the media is great at

00:39:36
getting us to focus on weird competence stuff over the actual

00:39:39
moral character of political campaigns.

00:39:42
And that's why I'm super - on campaign report.

00:39:45
Yes, I think we are still torn up about the 1980.

00:39:49
Carter re-election campaign I didn't see the podcast go in

00:39:52
this direction, you but you were not born.

00:39:57
But Nikki is the only one I think was around to that cat is.

00:40:02
Yeah. Yeah, no morning in America,

00:40:05
with hard to hard to overcome. I think we can all agree.

00:40:08
We can agree with that. Anyway.

00:40:10
So we've really, really, well, I really was put on a back right

00:40:14
there and I needed to sort of come up with my full full view.

00:40:18
Well, I was worried that Katie when she was gonna come back

00:40:20
from her, call was going to tell us like we have 10 minutes

00:40:22
before the nuclear subs ballistic.

00:40:27
Missiles. So I hate to cut the episode off

00:40:29
early but your bunker is there? No, just some spies, I don't

00:40:34
know where we go from there. A back to the reading text

00:40:37
reporters other than if you're working at a tech company and

00:40:40
you reach out to a reporter and say I would like to thank you.

00:40:44
Yeah. Very different reception.

00:40:47
Yeah. Well we're you know, like we

00:40:49
said last week or two weeks ago now it's like we're in the age

00:40:51
of whistleblowers, you know. There was like a handbook that

00:40:54
came out last week led by I think the Pinterest

00:40:58
whistleblower that are trying to encourage employees, you know,

00:41:01
or instruct them on the right way to become a whistleblower,

00:41:04
you too can become a whistleblower Madam.

00:41:06
And I, I I'm interested to see where that's going to go,

00:41:10
because it all to me, like, rolls back into this topic that

00:41:13
we've been hitting on over and over again.

00:41:15
The last couple of weeks, which is like whistleblowers are or

00:41:18
leakers, whatever want to call them, are the results of a

00:41:21
section of a Workforce that is not happy with the way the

00:41:25
company is run and do not Leave internally that it can be fixed.

00:41:30
That there are the infrastructure in place for

00:41:32
these things to be repaired. And some of them may be just

00:41:34
want fame, you know, we can debate that, but it seems like

00:41:38
the upsides of that are much less than the downside of.

00:41:42
Because once you get everything, what unquote like you don't want

00:41:45
to work again. So your Snowden and Russia like

00:41:48
it's manner or Chelsea Manning in prison.

00:41:50
That's not great. I mean, I wanted to make another

00:41:54
Point quickly. I mean, the just Just sort of

00:41:58
how this latest Brian Armstrong tweet about, you know, the

00:42:03
whining. One could come off well, in the

00:42:05
future. I mean, I think like, in the few

00:42:08
know, we could look back on it as just sort of Things are too -

00:42:13
they're sort of Relentless, like, sort of whining about tech

00:42:18
companies and it's like not doing anyone any good, which I,

00:42:22
I mean, with the Facebook stuff. It's like, I'm personally

00:42:24
exhausted of the stories I, but the problem is that, just like

00:42:31
Facebook is not Democratic and so that the only way to really

00:42:36
change Facebook is for such a heavy-handed Relentless Focus.

00:42:41
Ice on it that then something happens.

00:42:44
And it's like not enjoyable. Like to me the solution, I mean,

00:42:46
I don't necessarily want companies to be Democratic.

00:42:48
I don't know what the solution is.

00:42:49
But the problem just in terms of like the TV show on Twitter is

00:42:55
that these things take so long, you have to like be so

00:42:57
heavy-handed about trying to change them even though like

00:43:01
everybody who's in the know is like tired of hearing about

00:43:03
Facebook or I don't know what your parents have a question for

00:43:05
you? I mean, do you, do you think

00:43:07
that given what's happening on Facebook?

00:43:10
You know, venture capitalist and Boards in the future.

00:43:13
It might be less willing to give the CEO 100% control and I could

00:43:18
to how many, how many of these problems would have gone away

00:43:21
already? When you say what happens, if a

00:43:23
foot? Is something wrong.

00:43:41
I mean, my right reason and your until we get way more back.

00:43:44
Like I think the know some of the other people on the board,

00:43:46
you know? But if they were the true, truly

00:43:49
in control, there would be much more sort of effort, I think to

00:43:53
get them personally. Accountable, if there's

00:43:57
anything, we've learned from the Facebook trajectory these days,

00:43:59
is that venture capitalist can invest in a company, give total

00:44:01
control to the founder. The founder can become and make

00:44:04
them insanely wealthy, and then you can spend the rest of your

00:44:07
time complaining on Twitter about how no one likes.

00:44:09
You don't. And what went wrong in the

00:44:11
process, you're like sounds like it's a pretty good trade off for

00:44:15
movies, what their personal incentives are.

00:44:16
I mean, that does, of course, bring us out here, okay, that

00:44:22
does bring us to that very fateful board meeting between.

00:44:26
Yeah, the meeting is the moment. Post credit scene.

00:44:44
What was it? Five years ago?

00:44:46
The core unsealed these messages between Mark Zuckerberg and then

00:44:50
board member Mark, andreasen. Whereas, Zuckerberg was trying

00:44:53
to negotiate, basically, a class of stock that would allow him to

00:44:58
do both sell and make a lot of money, but retain control.

00:45:02
And I think that these text messages are so so present

00:45:08
because this is what allowed Zuckerberg to maintain control.

00:45:12
And And if Eric is correct and the lesson to be taken from,

00:45:16
this is as a board member, you no longer have to have any

00:45:19
responsibilities, and you can make a lot of money by creating

00:45:23
like a complete dictatorship within a company with no board

00:45:26
oversight. That's horrifying.

00:45:28
Marc, Andreessen is supposed to be looking out for shareholders

00:45:31
and extracting. Anything from Mark Zuckerberg in

00:45:37
terms of negotiations over his voting control but from the

00:45:40
text, it does feel like to me That and reason is clearly just

00:45:45
trying to help Zuckerberg and Coach him through it.

00:45:48
So, from from Business Insider, when the special committee

00:45:52
approved the stock reclassification in mid-april

00:45:55
Andreessen, cryptically texted Zuckerberg quote, the cat's in

00:45:59
the bag and the bags in the river Zuckerberg then out, is

00:46:03
that mean that cat's dead and dries and wrote mission

00:46:06
accomplished and thus, the First Amendment and democracy were

00:46:11
destroyed. That's what the name is created.

00:46:17
So it's dead cat, right? Which is easier to say.

00:46:21
Alright, I'm hearing literal would be chopped up and I think

00:46:24
I've really overstayed my babysitting time of the Kelso.

00:46:27
I'm probably have to lie. Sounds good.

00:46:30
All right. Right.

00:46:31
Thanks everyone. Goodbye.

00:46:34
So work on Sally, goodbye. Goodbye.

00:46:43
Goodbye. Goodbye, goodbye, goodbye.

00:46:46
Goodbye.