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JPMorgan’s Melissa Smith touted the big bank’s innovation economy practice, which she said was committed to the model of taking care of startup customers from “inception to IPO.”
She noted the banking giant has been targeting the startup economy since 2016, so taking on SVB bankers–and absorbing First Republic—was an extension of an existing strategy rather than a new one.
Customer services issues that some have complained about recently were all but inevitable given the massive onboarding of new customers after the crisis, she added.